OUR STORE POLICIES

Things You Need to Know

Ahvor Atelier is an online handmade African print goods market space. Although we have some ready-made goods many items are special made just for you when you order. 

 

Please check the product description before ordering to know if it’s ready-made or made to order stock as well as for sizing references. 

 

We founded Ahvor Atelier with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. 

Our store policies are detailed below, please have a look before shopping and contact us if you want to learn more!

 

1. Place your order:

Once an order is placed and payment is received you will receive a message to let you know your order is being processed. If you have any specific order requests, measurements or any information change please email or imessage ahvoratelier@gmail.com ASAP prior to processing completion.

 

2.Processing:

Ready-made in stock items take 1-3 business days to process.

Made-per-order in stock items take 5-8 business days to process 

Custom orders take 5-10 business days to process 

 

Although we try to update our stock live in the event that an ordered item is sold out or specific fabric choice unavailable, we will contact you immediately and try our best to accommodate your order.

 

3.Shipping

We ship worldwide.

Once an item is processed and ready for shipping a tracking number will be emailed to you.

 

Standard Shipping takes 3-5 business days

Express shipping takes 1-3 business days 

Next day shipping is currently only available for domestic delivery.

 

Contact us at Ahvoratelier@gmail.com if you have any specific shipping/delivery requirements not listed you would like and we will try our best to accommodate you. 

 

4.Taxes & Duties

Customers are responsible for posting any local taxes and duty fees. In the event of a refund customers must contact their local customs agent for a tax refund.

 

5. Exchange Policy

Readymade and made to order in stock items have a 15 day exchange policy starting from the shipment date for items with construction faults.

Items must be in original condition and must not have been worn, altered or washed. Any tags present must not be removed.

You will be responsible for paying for your own shipping costs for returning your item.

 

Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.

 

Order/ return processing times are slightly longer, during sale events and holidays.

 

Items are exchangeable if available, otherwise a store credit will be issued to you within 7 business days.

We do not issue refunds.

Custom items are non exchangeable.

OUR PRIVACY POLICY

All about Information Security

It is Ahvor Atelier's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to ahvoratelier.com (hereinafter, "us", "we", or "ahvoratelier.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Store Policies posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.


Website Visitors

Like most website operators, Ahvor Atelier collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Ahvor Atelier's purpose in collecting non-personally identifying information is to better understand how Ahvor Atelier's visitors use its website. From time to time, Ahvor Atelier may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Ahvor Atelier also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://ahvoratelier.com blog posts. Ahvor Atelier only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.


Gathering of Personally-Identifying Information

Certain visitors to Ahvor Atelier's websites choose to interact with Ahvor Atelier in ways that require Ahvor Atelier to gather personally-identifying information. The amount and type of information that Ahvor Atelier gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at http://ahvoratelier.com to provide a username and email address.


Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Ahvor Atelier and does not cover the use of cookies by any advertisers.



Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.



Protection of Certain Personally-Identifying Information

Ahvor Atelier discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Ahvor Atelier's behalf or to provide services available at Ahvor Atelier's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Ahvor Atelier's website, you consent to the transfer of such information to them. Ahvor Atelier will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Ahvor Atelier discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Ahvor Atelier believes in good faith that disclosure is reasonably necessary to protect the property or rights of Ahvor Atelier, third parties or the public at large.

If you are a registered user of http://ahvoratelier.com and have supplied your email address, Ahvor Atelier may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Ahvor Atelier and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Ahvor Atelier takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


Aggregated Statistics

Ahvor Atelier may collect statistics about the behavior of visitors to its website. Ahvor Atelier may display this information publicly or provide it to others. However, Ahvor Atelier does not disclose your personally-identifying information.



Cookies

To enrich and perfect your online experience, Ahvor Atelier uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Ahvor Atelier uses cookies to help Ahvor Atelier identify and track visitors, their usage of http://ahvoratelier.com, and their website access preferences. Ahvor Atelier visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Ahvor Atelier's websites, with the drawback that certain features of Ahvor Atelier's websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Ahvor Atelier's use of cookies.


E-commerce

Those who engage in transactions with Ahvor Atelier – by purchasing Ahvor Atelier's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Ahvor Atelier collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Ahvor Atelier. Ahvor Atelier does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.



Privacy Policy Changes

Although most changes are likely to be minor, Ahvor Atelier may change its Privacy Policy from time to time, and in Ahvor Atelier's sole discretion. Ahvor Atelier encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.